O2 network down across Kent leaving thousands without data

Ericsson says sorry after millions hit by smartphone glitch

Engineers are working to fix the issue that has meant customers can not use their mobile data to access the internet and other services on its network.

"Our technical teams are working on the issue with high priority".

Down Detector shows a sharp rise in customers reporting outages since around 0445 GMT today.

In a further tweet, O2 said the problem was related to a software issue in the system of a third party supplier.

The spokesperson added: "Voice calls are working OK".

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The Financial Times said the O2 outage was related to an issue with software provided by Ericsson.

The mobile network said it had set up an urgent investigation after customers reported being able to get online or use mobile date from the early hours of Thursday.

The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile. "We'd encourage our customers to use wifi wherever they can and we apologise for the inconvenience caused".

The Transport for London's electronic timetable service at bus stops relies on the O2 network, so this service is also down.

Some users also suggested that SMS messaging might not be working, too, leaving them unable to send texts.

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"Updates will be shared here as soon they are available".

In total, around 32 million customers are affected.

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

Many users took to Twitter to complain about the difficulties, which were first reported at about 05:30.

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